Our target is to learn to—Demonstrate appropriate verbal and non-verbal signs to communicate assertively. We will be discussing about assertiveness first. We shall then learn appropriate verbal and non-verbal signs that should accompany assertive behavior. Next, you can apply assertiveness and appropriate verbal and non-verbal techniques in a practice exercise, and we’ll

Show interpersonal skills for handling difficult people. You can achieve this learning objective by first discussing about the types of difficult people and how to handle them with some examples. Next, you can apply the ways to handle difficult people in a practice exercise, and we’ll discuss its results. You can then

Our target is to learn to use paralanguage techniques for effective verbal communication. We shall achieve this by first discussing the importance of building a rapport with the person we are communicating. We shall then learn various paralanguage techniques. Next, you can apply these concepts in a practice exercise, and we ll